Service Delivery Policy

Introduction

At youdemus, we are committed to providing high-quality digital services, including website creation, web application development and SEO services. We understand that clarity and transparency are essential in managing our projects. This Service Delivery Policy explains in detail how we deliver our services, estimated deadlines, follow-up procedures, terms of modifications and necessary adjustments, while respecting the terms of use of , our online payment provider.

1. Service Delivery Process

We provide digital services at every stage of your project, from the first contact to final delivery and post-delivery support. Our approach is focused on communication and continuous improvement of our services, ensuring that you get results that meet your expectations.

1.1. Website Creation and Web Application Development

Our website and web application development process is structured in several phases. Each phase is designed to ensure successful delivery, on time and with quality. Here are the detailed steps for delivering these services:

1.1.1. Contact and Initial Validation

• • First contact and consultation: After payment via Airwallex, a member of our team will contact you to discuss your specific needs. This first exchange allows us to better understand your expectations, your sector of activity and the objectives of the project.

• • Creating the Specification: We will guide you in creating a detailed specification that specifies the features, design, and technical specifications of the project. This step is essential to ensure that we understand your expectations before starting work.

• • Contract and signature: Before any intervention, a contract detailing the terms and conditions of the project, including payment terms via Airwallex and deadlines, will be drawn up and signed by both parties.

1.1.2. Design and Validation of Models

• • Design of mockups: Once the specifications have been validated, our team will create visual mockups of the site or application. These mockups are a visual representation of the interface and the main functionalities.

• • Revisions and adjustments: We will present the mockups to you for validation. If adjustments are necessary, we will make revisions up to three iterations at no additional cost. Beyond these three revisions, additional fees may apply.

• • Final validation: Once you have validated the models, we finalize this step before moving on to the development phase.

1.1.3. Development and Programming

• • Technical Development: After the mockups are validated, we begin developing the site or application. We use cutting-edge technologies to ensure that the site is fast, secure, and compatible with the latest web standards.

• • Monitoring and communication: Throughout the development, we maintain regular communication to keep you informed of the progress made. You will also have access to a project management tool where you can follow the progress of the project in real time.

• • Functional Testing: Before going live, we run a series of rigorous tests to ensure all features are operational. This includes compatibility, performance, and security testing.

1.1.4. Pre-production and Online Phase

• • Pre-production phase: When development is complete and validated internally, we transfer the project to a pre-production server so that you can test it in real conditions. You will have the opportunity to check each feature, give your feedback and request adjustments.

• • Go Live: After your final approval, we will proceed to put the site or application online. The process includes the final configuration of the servers and the implementation of site security, such as SSL.

• • Estimated Delivery Time: Estimated Delivery Time: The average time for delivering a website is 2-6 weeks, depending on the size and complexity of the project. For a web application, the average time is 2-6 months. These times can be adjusted according to the specifications of the project.

1.1.5. Post-Delivery Training and Support

• • User Training: After going live, we offer a training session to familiarize you with using your site or application. This training covers content management, updates, and best practices.

• • Post-delivery support: We offer free technical support for a period of 4 to 8 weeks after delivery. During this period, any technical errors or bugs will be fixed at no additional cost.

1.2. Web referencing services (SEO)

Our SEO services are designed to improve the visibility of your website on search engines. SEO is an ongoing process and requires several steps to optimize the site according to the criteria of Google and other search engines.

1.2.1. SEO Audit and Initial Analysis

• • SEO Audit: After receiving payment via Airwallex, we will start by performing a detailed SEO audit of your site. This audit includes an analysis of your site’s current performance, keywords, site structure, loading speed, backlinks, and more.

• • Audit Report: We will provide you with a detailed report containing recommendations to improve the visibility and performance of your site on search engines. This report will serve as the basis for the SEO strategy.

1.2.2. Implementation of the SEO Strategy

• • On-page optimization: We will start by optimizing the internal elements of your site, including HTML tags (titles, descriptions, headers), content structure, images and loading speed.

• • Off-page optimization: We will implement a backlink strategy to improve your site’s authority and its ranking on Google.

• • Regular monitoring and reporting: After the initial optimization, we track the results and adjust the strategy according to performance. You will receive monthly reports detailing progress, keyword rankings, and actions taken.

1.2.3. Continuous Optimizations and Monitoring

• • Continuous Improvements: SEO is a long-term process. We will continue to adjust and refine the SEO strategy based on the results, the evolution of search engine algorithms and market trends.

• • Performance Tracking: SEO results can take several months to fully manifest. We will provide you with regular reports on how your site’s positions are changing in search engine results.

1.3. Delivery Times of Services

Delivery times for services are given as an indication and may vary depending on the complexity of the project. Here are the estimated times:

• • Website creation: Between 2 and 6 weeks depending on the size and complexity of the project.

• • Web application development: Between 4 and 12 months depending on the project specifications.

• • SEO Services: Initial optimization can be done in 4 weeks, but significant results can take 3-6 months.

2. Modifications and Adjustments to the Project

If you want to make changes after a phase or deliverable has been validated, this could affect deadlines and result in additional costs. For example:

• • Design changes after validation of the models

• • Additions or changes to features after development begins

• • Significant changes in SEO strategy after initial audit

These adjustments will be billed at the applicable hourly or flat rate, and delivery times will be adjusted accordingly.

3. Project Monitoring and Communication

Communication is essential for the smooth running of the project. Here is how we ensure follow-up:

• • Regular follow-up meetings: We schedule meetings at key project milestones to discuss progress, resolve issues, and adjust priorities.

• • Project Management Tool: Project Management Tool: We use project management tools like Trello or Asana to allow you to track project progress in real time, ask questions and provide feedback.

4. Delivery and Post-Delivery Support

• Once the service is delivered, we offer a 2-4 week post-delivery support period to help you resolve any technical issues, answer your questions or make minor adjustments.
  • Warranty period: We guarantee the quality of our work for a period of 8 weeks after delivery. During this period, any technical corrections related to errors in the development will be carried out free of charge.

• • Additional Support: After the warranty period, you can opt for a maintenance contract or on-demand support, depending on your project needs.

5. Changes to this Policy

We reserve the right to modify this policy at any time to meet new needs, to improve our services or to comply with legal requirements and Airwallex guidelines. Any changes will be posted on our site and will take effect immediately upon posting.