Privacy Policy

At youdemus, we are committed to protecting the privacy of our users and processing their personal data in a transparent and secure manner. This Privacy Policy describes the types of personal data we collect, how it is used, stored, protected and shared, as well as your rights regarding your personal data.

This policy applies to all users of our services, including website creation, web application development, SEO services and any other services offered by youdemus.

1. Definitions

To clarify certain terms used in this Privacy Policy:

• Personal Data: Any information relating to an identified or identifiable natural person, such as a name, email address or IP address.
• Data Controller: The person or entity that determines the purposes and means of the processing of personal data (in this case, youdemus).
• Cookies: Small text files stored on your device to collect information about your browsing.

2. Types of Data Collected

We collect different categories of personal data when you use our services or interact with us. The types of data collected may include:

2.1. Informations personnelles identifiables

• Name, first name, email address, telephone number: This information is collected when you contact us for information or when you subscribe to our services.
• Billing and Payment Information: As an agency, we process payments through platforms like Airwallex. Credit card information is processed directly by Airwallex and is not stored by youdemus.
• Project-related data: When creating websites or developing applications, we collect information related to your project (technical specifications, design preferences, etc.).

2.2. Informations de navigation

• Cookies and similar technologies: We use cookies to improve your experience and analyze the use of our site. These cookies may collect data such as:
  • IP address
  • Browser type
  • Pages visited
  • Duration of the visit
  • Approximate location
• You can manage your cookie preferences through your browser settings or our cookie management tool.

2.3. Données issues des interactions

• Correspondence: Exchanges by email, telephone or any other means of communication are kept for project monitoring and service improvement.

3. Use of Data

The personal data we collect is used for specific purposes, including:

3.1. Fourniture et gestion de nos services

• Execution of contracts: Your data is necessary to provide the services you have requested (website creation, application development, SEO).
• Order Management and Payments: We use your payment information to securely process transactions through Airwallex.

3.2. Communication et support client

• Responding to Requests: Your contact information is used to respond to your requests and provide updates on your projects.
• Post-delivery support: We provide follow-up for technical assistance and maintenance.

3.3. Amélioration de nos services

• Usage Data Analysis: We analyze your browsing information to improve your user experience.
• Marketing updates: If you have given your consent, we send you information about our new services and promotions.

3.4. Conformité légale

• We may need to process your data to comply with our legal obligations (accounting, taxation, etc.).

4. Sharing of Data

We do not share your personal data except in the following cases:

4.1. Fournisseurs tiers

• Payment Services: Airwallex handles your payment information in accordance with its own privacy policy.
• Third-party hosting and tools: We work with providers for hosting and project management. Their access to your data is limited to what is necessary to perform their services.

4.2. Obligations légales

• Your data may be disclosed to meet legal requirements or protect our rights (for example, during a legal investigation).

4.3. Transferts internationaux de données

• If your data is transferred outside the European Economic Area (EEA), we ensure its protection by using standard contractual clauses approved by the European Commission.

5. Data Security

We implement strict measures to protect your data:

• SSL encryption for sensitive transactions.
• Access controls limited to authorized employees.

However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention Period

Your data is kept only for the duration necessary to:

• Execution of services
• Compliance with legal obligations (e.g. tax requirements)

Once this period has elapsed, your data is deleted or anonymized.

7. Your Rights

In accordance with the GDPR, you have the following rights:

• Right of access: Obtain a copy of your data.
• Right of rectification: Correct inaccurate information.
• Right to erasure: Request the deletion of your data (except legal exceptions).
• Right to portability: Receive your data in a reusable format.
• Right to object: Refuse processing for marketing purposes.
• Right to restriction: Restrict processing in certain circumstances.

To exercise these rights, contact us at the following address: [email protected].

8. Changes to this Policy

We may modify this Policy to reflect legal or technological developments. Any updates will be posted on this page and, if necessary, you will be informed by email.

9. Contact

For any questions or requests, contact us:

• E-mail: [email protected]
• Phone: +447735432551
• Adresse: Assil Limited, Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central Hong Kong.